Data controller: SanaElena S.L. – C. Glen Ellyn, 9, 2D, Calatayud, Zaragoza 50300 España – office@sanaelena.com

This Privacy Policy explains how we collect, use and protect your personal data when you use the website sanaelena.com and our online shop.

1. Personal data we collect

• Identification and contact details (name, email, phone, address).
• Billing and shipping information when you place an order.
• Payment details processed securely by our payment providers.
• Technical and usage data (IP address, browser, pages visited, cookies).

2. Purposes of processing

• To process and deliver your orders and manage payments.
• To provide customer service and respond to your requests.
• To send commercial communications when you have given your consent.
• To improve our products, services and user experience.
• To comply with legal and tax obligations.

3. Legal basis

We process your data based on the performance of a contract (purchase of products), your consent (newsletter and marketing communications) and our legitimate interest in improving our services and preventing fraud, as well as compliance with legal obligations.

4. Data sharing

We do not sell your data. We only share it with:

• Payment service providers and banks.
• Logistics and transport companies for delivery of orders.
• Professional advisors (lawyers, accountants) when necessary.
• Technology and hosting providers who support this website.

5. International transfers

If service providers are located outside the European Economic Area, we ensure that appropriate safeguards are in place (standard contractual clauses or equivalent).

6. Data retention

Personal data will be kept for the time necessary to provide the service, to maintain the commercial relationship and for the periods required by tax and accounting regulations or until you request erasure.

7. Your rights

You may exercise your rights of access, rectification, erasure, restriction, portability and objection by writing to office@sanaelena.com and attaching a copy of your ID. You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD).

8. Cookies

We use cookies and similar technologies for technical purposes, to remember your preferences, analyze traffic and, where applicable, show personalized content. You can configure or reject cookies in your browser settings.

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.